Data Collection & Privacy Policy
I take the privacy rights of my patients/clients and visitors to my website very seriously. These privacy policies set out how I deal with your ‘personal information’, that is, information that could identify, or is related to the identity of an individual In accordance with GDPR (general data protection regulation), may 2018.
Who we are
Our website address is: https://zoelouisebowentherapy.com
Online Privacy Policy
This privacy notice applies to information I collect from visitors to my website.
What personal data we collect, why we collect it and where it is stored
When you visit this site your IP Address will be collected and a tracking cookie placed in your browser to monitor your journey through out the site. This information is stored on Google’s secure servers. No other information will be collected about you on entry to thid site.
If you send an inquery or fill out a form your name and email address will be collected. These will be stored on Microsoft’s secure servers. This information is used for the legitimate interest of contacting you in the future and replying to an inquery.
Cookie policy:
What are cookies?
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website. For more information about cookies please see the icowebsite here.
What I use cookies for
This website uses tracking software, Google Analytics, to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You must provide consent in order for us to do this, please do so by clicking ‘I accept’ in the tab at the bottom of this page. Should users wish to deny the use and saving of cookies from this or any other website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Who we share your data with
We do not give or sell any information pertaining to any individual or organisation to a third party. Use of data, perticularly IP addresses, is for the express purposes of monitoring the effectiveness of our website. In the case of contact information this is held on Hotmail’s secure servers and is used for the legitimaeinterest of contacting clients only when they contact us with regard to the use of our services.
Contacting you in the future
We will not use your contact information to contact you regarding promotions and offers with out your express permission. If permission is given to contact yourselves, you hav the right to with draw this permission at any point, by either unsubscribing from any newsletter we circulate or contacting us directly and asking that your information be removed from our information storage locations.
What data breach procedures we have in place
In the unlikely event of a data breach we will endeavour to contact any party via email on exactly what piece of data was breached and when and what we are doing about it.
What third parties we receive data from
We do not receive any data from third parties.
What automated decision making and/or profiling we do with user data
At present we do not use any automated decision making and/or profiling we do with user data, however, if this changes we will update our privacy policy on the website.
Links to other websites
This website may contain links to other websites of interest. However, once you have used these links to leave my site, please note that we do not have any control over that other website. I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Newsletters
I may use a third party provider, (MailChimp), to deliver e-newsletters. You can unsubscribe at any time.
Off line privacy policy & Industry regulatory disclosure requirements
This privacy notice applies to information I collect from patients and clients that come to see me in my clinic or that I visit off site.
What personal information do I collect?
In order to treat you Bowen technique, I will ask you to provide certain information:
• name
• gender
• date of birth
• home address
• email address
• telephone number(s)
• medical history
How do I collect this personal information?
All the information collected is obtained directly from you. Collection Of data will happen via pen and paper note taking, secure email, text messages, occasionally photographs, videos, and letters by mail. No personal data will be collected via social media.
I will also request that you consent in writing for me to store and use your data. This is to ensure compliance with data protection legislation.
How do I use this personal information?
This information is used by me personally to help you as a patient/client and to find the best treatment, advice or course for you.
I will communicate with you by email, and/or other digital methods, by telephone, by post appointments, session information, progress, relevant referrals, and relevant consented media.
Sharing your personal data
Your data is not shared or sold for marketing purposes.
Your data is treated as strictly confidential is only shared under the following circumstances:
• you give your explicit written consent for me to share with a named third party (e.g. doctor, medical consultant, another practitioner e.g. acupuncturist, osteopath etc.)
Or
• there is an issue of safety for yourself, myself or a third party or a legal obligation with which we are bound to comply e.g. a court order;
• or with my professional body, my insurance company and my solicitor in the event of a complaint or insurance claim being brought against me.
How long is your personal information kept?
I keep your personal data for no longer than reasonably necessary.
I need to keep your information as long as you continue to consult me. Your information is kept for 7 years after the last consultation. In the case of minors, for 7 years after they reach the age of 18. After this, your file will be securely destroyed and any digital information erased from my computer systems.
Controlling your personal information
To ensure I have accurate information, you need to inform me of any changes you believe I should make to the personal information I hold. You can do this by contacting me by any of the methods previously described.
Under data protection legislation, you have the right to inspect personal information I hold about you. You can make a request to do so by contacting me and I will endeavour to respond within 14 working days.
How do I store your personal information?
Paper-based and electronic information is held securely.
All data will be held in a locked filing cabinet. No client files are left on surfaces for other clients / staff to read.
All data taken whilst on a mobile treatment will be transported in a locked bag, out of sight in a boot. No notes are left unattended in a vehicle at any time.
All computers / laptops and tablets are locked with pass-codes and not left unattended. Only individuals with permission to read notes can access this data. Your email address is held securely on the server of my email providers. I take steps to protect your personal information against loss, theft, unauthorised access or disclosure in both cases.
Additional Information
Changes to these policies
This policy may change from time to time and will be updated on my website.
Contact
If you have any queries about these policies, please contact me on: zoelouisebowentherapy@hotmail.com